Potentash
  • Relationships
    • The Singlehood Series
    • Dating
    • Sex
    • Parenting
  • Lifestyle
    • Home
    • Food + Beverage
    • Fashion
    • Interviews
  • Stories
    • The Singlehood Series
    • Fiction
    • Poetry
  • Skin + Beauty
    • Skin
      • Skincare
    • Hair
      • Haircare
  • Wellness
    • Physical Health
    • Emotional Wellness
    • Mental Wellness
    • Social Wellness
    • Spiritual Wellness
  • Business
    • Business Finance
    • Personal Finance
    • Entrepreneurship
    • Investments
    • Personal Investments
  • Entertainment
    • Internet
    • Events
    • Music
    • Books
No Result
View All Result
  • Login
Potentash
  • Relationships
    • The Singlehood Series
    • Dating
    • Sex
    • Parenting
  • Lifestyle
    • Home
    • Food + Beverage
    • Fashion
    • Interviews
  • Stories
    • The Singlehood Series
    • Fiction
    • Poetry
  • Skin + Beauty
    • Skin
      • Skincare
    • Hair
      • Haircare
  • Wellness
    • Physical Health
    • Emotional Wellness
    • Mental Wellness
    • Social Wellness
    • Spiritual Wellness
  • Business
    • Business Finance
    • Personal Finance
    • Entrepreneurship
    • Investments
    • Personal Investments
  • Entertainment
    • Internet
    • Events
    • Music
    • Books
No Result
View All Result
  • Login
Potentash
No Result
View All Result
Safaricom Digitisation Nairobi County

Why digitisation of Nairobi County government servies by Safaricom is important [Vellum Kenya]

Safaricom Partners With Nairobi City County To Create The “My Nairobi App” That Will Digitise County Services

Here are some of the benefits of the Safaricom digitisation of county government services

Gloria Mari by Gloria Mari
10 March 2023
in News
Reading Time: 3 mins read
2 0
0
2
SHARES
12
VIEWS
FacebookTwitterWhatsApp

Safaricom to partner with the Nairobi County government to create “My Nairobi Hub”, a platform to make access to government services easier

The Nairobi County Government and national telco Safaricom are partnering to offer county services with the app “My Nairobi App”. It will be available from March 2023. The app will be part of the “My Nairobi” hub that provides other digital services and enables citizen engagement.

What is the My Nairobi Hub?

It’s a centralised platform containing an app, website, and shortcode. My Nairobi Hub will provide Nairobi citizens with a one-stop shop for making payments and providing real-time communication. It will also be available through Safaricom’s M-PESA app. For people without smartphones, users will access it via a USSD code.

There will also be a channel where citizens can provide feedback to the county government. It will be called “Bonga na Sakaja”.

Benefits of Safaricom digitisation of county government services

1. Convenience

The digitisation of county services by Safaricom will make them easier to access for end users. In addition, they will operate more efficiently, reducing costs for the county government. The services will reach more people at an affordable cost.

The optimisation will also make revenue collection more effective for the county. The infrastructure will enable higher availability of services. There will be an integrated Traffic and Parking Management Solution. The services will be provided at no extra cost to the county. Citizens will also get credits on the Digifarm platform. It’s a Safaricom-powered financial assistance platform providing farmers with input and discounts.

2. Affordability

There will be a closed user group providing discounted rates between employees.

In addition, there will be better provision of medical care for low-income citizens. The service will provide WiFi connectivity for poor people in low-income settlements and at bus stops.

3. Emergency Services

Safaricom’s hub will make accessing emergency services such as an integrated Disaster Recovery Site easier. This helps Nairobi residents access emergency services.

4. Easier improvement of county services

When running, the Safaricom engagement hub will allow citizens to provide first-hand data about their interactions with the service. This makes it easier for the county to improve service delivery. Citizens will also find public participation easier. The user experience will reduce latency from the county government because they’ll have better access to feedback.

5. Better inter-government collaboration

With overarching government data, it will be easier for other agencies to access necessary data to optimise service delivery. With citizens having better choices and insights, the data gathered from Nairobi County can help other county governments improve how they deliver services.

Improving the citizen’s experience reduces lag when it comes to accessing services. It also reduces labour costs for government offices.

Digitisation provides a cost-effective way for governments to let citizens access services. This additionally improves the quality of life. There is also more transparency for government watchdogs and oversight committees to ensure any revenue leaks are plugged in. Safaricom’s digitisation of Nairobi county government processes will make services more consumer-focused and provide more transparency. This reduces the risk of corruption and better civil-government collaboration.

Hopefully, once this partnership is complete and other counties see the results they will be willing to develop their own apps like the My Nairobi App. Digitalization is always a win for the people so we look forward to more counties digitalizing their services.

Check out:

Safaricom’s Digital Transformation Has Changed How We Live And Work. Here Are Some Of The Ways The Company Has Made Kenyan Customers’ Lives Easier

Here Is What You Need To About How Safaricom’s SiM Swap-Check Anti-Fraud Solution For Banks Will Help Protect You From Scammers 

Share1Tweet1SendSharePin
Previous Post

7 Jewelry Pieces That Pair Perfectly With Your Little Black Dress (2023)

Next Post

Signs You’re On The Wrong Side Of A Rebound Relationship

Gloria Mari

Gloria Mari

Gloria Mari is a culture writer based in Nairobi, Kenya. She writes on art, film, literature, health, and the environment. She has previously written for Kenya Buzz, People Daily, The Elephant, and Kalahari Review.

Next Post
Black couple in bed - rebound relationship

Signs You're On The Wrong Side Of A Rebound Relationship

Please login to join discussion

Recommended

Product Review: Keventers Salted Caramel Milkshake

Product Review: Keventers Salted Caramel Milkshake

15 October 2018
347
Finances: 10 Pros And Cons Of Joining A Sacco

Finances: 10 Pros And Cons Of Joining A Sacco

19 March 2019
5.8k

Popular Stories

  • Book Review: Things I Will Tell My Daughter By Joan Thatiah

    650 shares
    Share 260 Tweet 163
  • Relationships And A Tolerable Level Of Permanent Unhappiness

    1558 shares
    Share 622 Tweet 389
  • Jewellery: 5 Reasons Why The Hilton Arcade Curio Shops Are A Great Alternative To Maasai Market

    890 shares
    Share 356 Tweet 223
  • Musician Crystal Asige Lost Her Sight In Her Early 20s But She Has Not Let That Stop Her From Pursuing Her Dreams

    2303 shares
    Share 921 Tweet 576
  • 6 Things You Shouldn’t Cook With Butter

    16 shares
    Share 6 Tweet 4

Potentash Blog

Potentash is an award-winning lifestyle blog. We publish lifestyle content that intersects with health, women, beauty, travel, business, relationships, finances and entertainment.

Explore

  • The Singlehood Series
  • From Stairs To Ramps
  • Man Around Nairobi
  • Pearls And Heels
  • Personal Finance
  • Food + Beverage
  • Editor’s Pick
  • Reviews

Get the Potentash Newsletter

  • Newsletter Archive
  • Subscribe
  • Frequently Asked Questions
  • Privacy Policy
  • Contact Us

Copyright © 2023. Potentash, In Partnership with Decima

Welcome Back!

Sign In with Linked In
OR

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
  • Login
No Result
View All Result
  • Relationships
    • The Singlehood Series
    • Dating
    • Sex
    • Parenting
  • Lifestyle
    • Home
    • Food + Beverage
    • Fashion
    • Interviews
  • Stories
    • The Singlehood Series
    • Fiction
    • Poetry
  • Skin + Beauty
    • Skin
      • Skincare
    • Hair
      • Haircare
  • Wellness
    • Physical Health
    • Emotional Wellness
    • Mental Wellness
    • Social Wellness
    • Spiritual Wellness
  • Business
    • Business Finance
    • Personal Finance
    • Entrepreneurship
    • Investments
    • Personal Investments
  • Entertainment
    • Internet
    • Events
    • Music
    • Books

Copyright © 2023. Potentash, In Partnership with Decima